How Our

Organization Works



How NSVS Works

The North Simcoe Victim Services (NSVS) works upon the request of police departments in the area, as well as emergency personnel,
to deploy a victim crisis assistance services when needed.


The process is as follows:

  • The victim calls the police.
  • A police officer arrives and is able to tell the victim about NSVS.
  • With the consent of the victim, NSVS’ Victim Assistance Services team is called, and will offer help over the phone or at the scene.
  • The police officer is free to leave knowing that the victim’s needs are being cared for.
  • The victim is left knowing that there are people and support services available.

NSVS volunteers and staff are not asked to attend the following situations:

  • Any violent situation, unless the violent party has been removed by police and is in custody; or the police remain at the scene for the duration of the call.
  • Any scene that becomes violent or unsafe ensuring, to the best of their ability, that the Victim is safe.
  • Any situation in which a person is behaving in a manner that indicates attention is required by psychiatric or mental health experts.
  • Any situation that requires mediation.
  • Any situation where victims are under the influence of alcohol or drugs.

In the aforementioned situations, assistance may be provided by telephone or by arranging an appointment in a secure setting.

Children under 16 years of age require consent/permission from a parent or guardian.

NSVS is not a counselling service; trained volunteers provide emotional support and practical assistance to victims of crime and tragic circumstance. NSVS’ primary goal is to provide immediate support, and then act as a link for victims to locate appropriate agencies and services within their community. Self-referrals, as well as referrals from other community agencies, are also accepted.